Why just having a customer performance metric is not enough. Every…
Is anyone going to talk about the Royal Commission-shaped elephant in the room?
Well we already are and we want to talk to you about what we’ve discovered.
We’re always looking at the latest trends in financial services, and with consumer trust being such a hot topic, we were eager to pick over the fallout from the Commission and find some gems.
We’ve once again partnered with research firm Ipsos to get under the hood post Royal Commission to find out how your customers are feeling and whether the Commission’s findings mean they’re going to take action.
What does consumer trust really mean? Will anything change? Only time will tell. But for now we’d love to share our banking and superannuation insights, and the golden opportunities we’ve identified. We think there’s a positive spin to the Commission’s impact and we think we might be able to help you find yours. The only way is up, right?
Let us know when you have time in the diary, and we’d be happy to come and share our insights with you and your team.